Request-first, not checkout-first
Customised pieces are quoted and confirmed before payment, so buyers are never pushed through a cart that cannot capture their choices.
Sister-brand venture
Keeping ordering personal as PoraPop focused on photo-made keepsakes
PoraPop started as a playful made-to-order brand and has sharpened around one idea: turn a favourite photo into a keepsake. The ordering had to stay personal, with a preview approved before anyone pays.
Context
A playful brand, focused around one clear idea
PoraPop is one of our own sister brands within Amarosige: a playful Sri Lankan maker of small, made-to-order keepsakes. It is also the parent brand for its own product lines, including PrintedSoul and Artisan Layers.
PoraPop has focused around a single, clear promise: send a photo and receive a full-colour figure of the person, couple or pet you love. Because every piece is customised and made to order, a standard add-to-cart checkout would hide the choices that matter and ask people to pay before anything is confirmed. Ordering needed to stay personal while still feeling simple.
The challenge
What the experience needed to make clearer
- Focus a growing range around a clear, photo-led promise without losing PoraPop’s playful character
- Handle customised, made-to-order items that do not suit fixed cart-and-checkout
- Let people browse and personalise without paying before details are confirmed
- Hold several product lines, including PrintedSoul and Artisan Layers, under one brand
- Make requesting an order quick and reassuring from a phone
- Keep building an audience for upcoming lines like First Drop
The strategy
Send a photo, approve a preview, then pay
The shop runs on a request-first model: browse the collections, personalise your piece and send a request instead of checking out. PoraPop replies within a business day with the final price, timing and delivery, by email or WhatsApp. Designing is free, and you only pay once you are happy with the preview.
Product lines like PrintedSoul and Artisan Layers sit under PoraPop as the parent brand, so the range can grow while the ordering promise stays the same. Email signup keeps early supporters ready for new drops.
Important decisions
Structure before decoration
See it before you pay
A free preview is approved before anything is made, which suits small-batch, made-to-order work and removes the risk of ordering something personal sight-unseen.
Order the way people already talk
WhatsApp and email requests replace a rigid funnel, matching how customers here prefer to reach out, with a real person on the other end.
One brand, room to grow
PrintedSoul, Artisan Layers and future lines live under PoraPop, so the range can expand without fragmenting the shop or the ordering experience.
Delivered outcome
What the live experience now provides
PoraPop is one of our own brands, so this shows our brand and commerce thinking rather than a client speaking on our behalf.
- A focused shop built around turning a photo into a keepsake
- A request-first ordering journey for customised items
- Browse-by-collection discovery across several product lines
- A free preview approved before any payment
- WhatsApp and email ordering paths with a human reply
- One parent brand holding PrintedSoul, Artisan Layers and upcoming lines
Related challenge
Selling something that does not fit a standard checkout?
We can design a request-first journey that keeps ordering personal while still feeling effortless for the customer.
Discuss a commerce UX project