Request-first, not checkout-first
Customised objects are quoted and confirmed before payment, so buyers are never pushed through a cart that cannot capture their choices.
Sister-brand venture
Keeping ordering personal as a playful brand goes live
PoraPop grew from a first drop into a live shop, but its customised, made-to-order objects needed a way to sell that stays personal instead of forcing a standard checkout.
Context
Small, customised objects that do not fit a standard cart
PoraPop is a playful sister brand within Amarosige, making Sri Lankan-inspired collectibles, keepsakes and small gifts.
Since its first drop, PoraPop has grown into a live shop. But its objects are customised and made to order, so a standard add-to-cart checkout would hide the choices that matter and push people to pay before anything is confirmed. Ordering needed to stay personal while still feeling simple.
The challenge
What the experience needed to make clearer
- Keep PoraPop’s playful character while making a real shop usable
- Handle customised, made-to-order items that do not suit fixed cart-and-checkout
- Let people browse and choose without paying before details are confirmed
- Make requesting an order quick from a phone
- Connect PoraPop with its partner brand PrintedSoul for photo-based keepsakes
- Keep building an audience for future drops
The strategy
Browse, request, confirm, then pay
The shop uses a request-first model: browse the collections, choose your options, submit a request, receive a quote by email or WhatsApp, then pay once it is confirmed. A real person reads every request.
Email signup keeps early supporters informed of new drops without slowing down the core buying journey.
Important decisions
Structure before decoration
A real person reads every request
The ordering promise stays human and reassuring, which suits a small-batch, made-to-order brand.
Order the way people already talk
WhatsApp and email requests replace a rigid funnel, matching how customers here prefer to reach out.
Partner brands kept in view
PrintedSoul photo keepsakes and sister brands are connected so the range feels broader without cluttering PoraPop.
Delivered outcome
What the live experience now provides
PoraPop is one of our own brands, so this shows our brand and commerce thinking rather than a client speaking on our behalf.
- A live shop that keeps PoraPop’s personality
- A request-first ordering journey for customised items
- Browse-by-collection product discovery
- Quote-then-pay confirmation with a human touch
- WhatsApp and email ordering paths
- Email signup for future drops and a link to PrintedSoul
Related challenge
Selling something that does not fit a standard checkout?
We can design a request-first journey that keeps ordering personal while still feeling effortless for the customer.
Discuss a commerce UX project